Help → POPFile UI doesn't load

POPFile UI doesn't load

I installed POPFile on a new computer and I can't get the UI to load from the tray icon. I can get it to load directly from the browser if I go to http://127.0.0.1:8080 but that's the only way to get to the UI. My default browser is FF but it was the same on my old computer and I never had a problem.

New OS is Vista Ultimate 64 (old was XP).

Any suggesstions on how to fix this?

  • Message #746

    Our wiki has some troubleshooting advice for Connection Problems with POPFile UI.

    Brian

    • Message #747

      Our wiki has some troubleshooting advice for Connection Problems with POPFile UI.

      Brian

      Thanks Brian, but the page you linked seems to be directed at people who can't access the UI at all. I am able to access the UI, but I can't access it from the system tray.

      As far as I can tell all the solutions address things like other programs using port 8080 or ad blockers/spyware denying access to the UI. If that was my problem I wouldn't be able to access the UI at all.

      • Message #748

        Thanks Brian, but the page you linked seems to be directed at people who can't access the UI at all.

        Yes, but I thought the first few steps could help diagnose what is wrong with your setup.

        You have said that typing http://127.0.0.1:8080/ into the browser works. Does typing http://localhost:8080/ into the browser also work?

        If http://localhost:8080/ does not work then it looks like you need to make sure the hosts file contains an entry for localhost, as explained in that wiki page. (Or if you prefer you can use the bayes_localhostname workaround mentioned in the wiki).

        If typing http://localhost:8080/ works then try the Start Menu shortcut which was created when you installed POPFile:

        Start -- All Programs -- POPFile -- POPFile User Interface

        If this does not work then there is something wrong with the file association settings for Internet shortcuts (*.url files).

        This sort of thing can happen when you change the default browser (sometimes one or more of the file associations does not get updated properly). When this happened to me I found the easiest way to reset things was to change my default browser from Firefox to IE and then change it back to Firefox again.

        Brian

        • Message #749

          Yes, but I thought the first few steps could help diagnose what is wrong with your setup.

          You have said that typing http://127.0.0.1:8080/ into the browser works. Does typing http://localhost:8080/ into the browser also work?

          If http://localhost:8080/ does not work then it looks like you need to make sure the hosts file contains an entry for localhost, as explained in that wiki page. (Or if you prefer you can use the bayes_localhostname workaround mentioned in the wiki).

          If typing http://localhost:8080/ works then try the Start Menu shortcut which was created when you installed POPFile:

          Start -- All Programs -- POPFile -- POPFile User Interface

          If this does not work then there is something wrong with the file association settings for Internet shortcuts (*.url files).

          This sort of thing can happen when you change the default browser (sometimes one or more of the file associations does not get updated properly). When this happened to me I found the easiest way to reset things was to change my default browser from Firefox to IE and then change it back to Firefox again.

          Brian

          OK, so I do not have any problem accessing http://127.0.0.1:8080/ or http://localhost:8080/ directly from my browser using FF. However, when I tried to access the UI from the start menu I got an error which said "Windows cannot find http://localhost:8080/" so I checked my hosts file and found 127.0.0.1 localhost is already in there (twice actually, is this a problem?).

          Now here's where it gets weird. I switched my default browser to IE and tried accessing the UI, it loads fine in IE from both the Start menu and from the taskbar icon.

          I switched back to FF and it doesn't work again. When I try from the taskbar nothing happens, when I try from the Start menu I get the same error. So there is something about FF that is causing this problem.

          Any more suggestions on what might fix this?

          Thanks!

          • Message #750

            I checked my hosts file and found 127.0.0.1 localhost is already in there (twice actually, is this a problem?)

            I think there should only be one entry defining 127.0.0.1 as localhost in the hosts file (even if Windows does not mind, I would find it confusing).

            Have you checked the format of those entries? Windows seems to have trouble if the gap between "127.0.0.1" and "localhost" uses a mixture of spaces and tabs - it seems to expect the gap to use only space characters or use only tab characters.

            I switched back to FF and it doesn't work again. When I try from the taskbar nothing happens, when I try from the Start menu I get the same error. So there is something about FF that is causing this problem.

            The system tray icon and the Start Menu shortcut both rely upon Windows starting the default browser to access http://localhost:8080/ which is why you get the same error.

            A quick look at the Firefox Support pages found some pages that might help you:

            http://support.mozilla.com/en-US/kb/Setting+Firefox+as+the+default+browser+does+not+work

            http://support.mozilla.com/en-US/kb/How+to+make+Firefox+the+default+browser

            http://kb.mozillazine.org/Default_browser

            Brian