Help → 'No messages'

'No messages'

I'm new to this so not sure if setup worked correctly. So far I see 'No messages' despite receiving messages in Outlook. I'm using Outlook and Windows 7. Can anyone help? Thanks

  • Message #1703

    You've not really supplied enough information for a detailed reply. For example POPFile can handle POP3 mail and IMAP mail but you've not said which type of mail you expect POPFile to handle.

    If you are using POPFile to classify POP3 mail then POPFile's log file will indicate if it is responding to requests from Outlook. The CONFIGURATION page in POPFile's User Interface has a link you can click to see the current log file. Entries in the log file are timestamped, so if you note the time when Outlook checks for new mail it should be easy to find the relevant log file entries.

    By default POPFile's log file does not have a lot of detail:

    bayes: 811: Attempting to connect to dbi:SQLite:dbname=C:\Users\Brian\AppData\Roaming\POPFile/popfile.db (1)
    bayes: 912: Using SQLite library version 3.7.2
    pop3: 541: Attempting to connect to POP server at pop.example.net:110
    pop3: 557: Connected to pop.example.net:110 timeout 60
    pop3: 682: POP3 proxy done
    

    If you change the logger level from 0 to 1 then POPFile's log file will indicate how many messages were found on the server:

    bayes: 811: Attempting to connect to dbi:SQLite:dbname=C:\Users\Brian\AppData\Roaming\POPFile/popfile.db (1)
    bayes: 912: Using SQLite library version 3.7.2
    bayes: 512: Performing tweak 1 to 1
    pop3: 311: +OK POP3 POPFile (v1.1.3) server ready[0d][0a]
    pop3: 311: -ERR No secure server specified[0d][0a]
    pop3: 541: Attempting to connect to POP server at pop.example.net:110
    pop3: 557: Connected to pop.example.net:110 timeout 60
    pop3: 605: Connection returned: +OK connected to pop3 on 3602 [0d][0a]
    pop3: 311: USER XXXXXX
    pop3: 311: +OK name is a valid mailbox[0d][0a]
    pop3: 311: PASS XXXXXX
    pop3: 311: +OK user XXXXXX
    pop3: 311: STAT[0d][0a]
    pop3: 311: +OK 0 0[0d][0a]
    pop3: 311: QUIT[0d][0a]
    pop3: 311: +OK[0d][0a]
    pop3: 682: POP3 proxy done
    

    (In this case no new messages were found).

    See Preparing a log to help debugging problems for information on changing the logger level.

    If you are worried that something went wrong with the installation, the Windows installer for POPFile installs some diagnostic entries in the Start Menu. To generate a detailed report use:

    Start -- All Programs -- POPFile -- Support -- PFI Diagnostic utility (full)

    • Message #1704

      I assume it's POP3 as shown in this screen grab...

      http://farm9.staticflickr.com/8089/8554677324_9c5fff63eb_b.jpg

      The log file looks like this...

      2013/3/13 12:07:31 13512: html: 345: HTTP error 404 returned
      2013/3/13 12:08:47 13512: POPFile stopped
      2013/3/13 12:08:47 13512: ---------------
      2013/3/13 12:11:41 105748: -----------------------
      2013/3/13 12:11:41 105748: POPFile v1.1.3 starting
      2013/3/13 12:11:41 105748: bayes: 811: Attempting to connect to dbi:SQLite:dbname=C:\Users\laptop\AppData\Roaming\POPFile/popfile.db (1)
      2013/3/13 12:11:42 105748: bayes: 912: Using SQLite library version 3.7.2

      What do I need to change to set this up correctly? Maybe I'm too computer illiterate to do this.

      • Message #1705

        By default POPFile handles POP3 mail; your screengrab shows the default settings.

        When POPFile handles POP3 mail it does so as a POP3 proxy:

        Without POPFile:

        Outlook -- internet -- mail server

        With POPFile:

        Outlook -- POPFile -- internet -- mail server

        This means you need to make some changes to the configuration of your email client (to make it talk to POPFile instead of the mail server).

        Your log file does not mention Outlook which might mean you have not yet configured Outlook to make it use POPFile to handle your email.

        The POPFile wiki has some instructions (with screenshots) showing how to configure Outlook to use POPFile to handle POP3 mail: Configuring Outlook 2000/XP/2003 for POPFile

        Have a look at these instructions. If anything seems unclear, ask for help before you make any changes to Outlook.