Ticket #174 (closed defect: invalid)

Opened 4 months ago

Last modified 4 months ago

New Verizon FIOS email settings hosed my POPFile

Reported by: plott1 Assigned to: admin
Priority: normal Milestone:
Component: POP3 proxy Version: 1.1.3
Severity: normal Keywords: Verizon, Outlook Express, Settings
Cc: patrick.g.lott@boeing.com

Description

I have been using POPFile for many years. I love this tool and use it with Outlook Express. However, last month, Verizon sent an email dictating that the following changes must be made to my email account: # Incoming mail server (POP3): incoming.verizon.net # Incoming Server Port Numbers: 995 # Outgoing mail server (SMTP): outgoing.verizon.net # Outgoing Server Port Numbers: 465 # Make sure SSL encryption is enabled for the incoming and outgoing mail server.

I made the changes (with the appropriate provisions for POPFile) and ever since POPFile has not worked. I have tried fresh uninstall/re-installs. I have researched the POPFile FAQs, searched the internet and even called Verizon Customer Support. I have changed POPFile settings, still to no avail. I really want to continue using POPFile. Can someone please help me with this problem.

Change History

01/12/12 17:46:56 changed by brian

Do you have a record of the settings you were using before Verizon told you to change your settings?

If so then all you have to do as far as POPFile is concerned is change things back to those settings and then make two changes in Outlook Express:

(1) Verizon want you to use SSL when collecting POP3 email. Since you are using the Windows version of POPFile 1.1.3 all you need to do is add ':ssl' to the end of the username. For example if the account name in Outlook Express was configured as

incoming.verizon.net:username

change it to

incoming.verizon.net:username:ssl

Adding ':ssl' at the end tells POPFile to (a) use SSL for the connection and (b) use port 995 on the incoming.verizon.net server. Note that Outlook Express must NOT be configured to use SSL for incoming email because the SSL connection will be made between POPFile and the Verizon server (not between Outlook Express and POPFile).

(2) Verizon want you to use SSL when sending POP3 email. POPFile does not process outgoing email so you can follow Verizon's instructions for configuring the SMTP server settings in Outlook Express. This includes configuring Outlook Express to use SSL for outgoing email.

Since this is an Outlook Express configuration problem, you should have asked for help in the HELP forum instead of raising a 'POPFile defect' ticket as it it much easier to discuss things in the forums:

http://getpopfile.org/discussion

01/13/12 13:24:04 changed by brian

  • status changed from new to closed.
  • resolution set to invalid.

Problem has now been raised in the HELP forum: http://getpopfile.org/discussion/1/407

Therefore this ticket can now be closed.